Refer and earn

Referral Program Terms and Conditions

Last Updated: 1 September 2025

These Terms govern Your participation in the Referral Program so please ensure You read them carefully.

Promoter: MedExpress Enterprises Limited, trading as MedExpress whose registered office is at Unit H, Ashbourne Drive, Leamington Spa, CV31 3SS ("MedExpress", "we", "our" or"us").

These terms and conditions ("Terms") govern the relationship between you ("you", "your") and MedExpress in relation to the MedExpress referral program ("Referral Program"). By participating in the Referral Program, you acknowledge and agree to: (a) be bound by these Terms (as may be amended by us at any time); (b) be bound by our decisions, which are final in all matters relating to these Terms and the Referral Program (no correspondence or discussion shall be entered into); and (c) to comply with all applicable laws and regulations ("Relevant Laws");

These Terms are available on https://www.medexpress.co.uk/referrals#terms ("Referral Program Page"). We reserve the right to modify or terminate the Referral Program at any time, in whole or in part, as outlined below. All changes will be posted in revised Terms on the Referral Program Page.

If you do not agree to these Terms, please do not participate in the Referral Program.

PLEASE ENSURE THAT YOU COMPLY WITH OUR RESTRICTIONS ON SHARING REFERRAL CODES AS SET OUT IN SECTION 3 BELOW.

Please also see our main terms and conditions for further information about our terms of use and how You may use our website located at https://www.medexpress.co.uk/ ("MedExpress Website") and the services offered on our Website. We reserve the right to vary or change these Terms and/or the Referral Program at any time.

CONTACT US: hello@medexpress.co.uk or call us on 0208 123 0508

1. Eligibility

1. 1.1

   Referrers: For You to take part in this Referral Program and receive credits as a referrer, You must:
   1. (a) be a resident of the United Kingdom aged eighteen (18) years or older;
   2. (b) have internet access and a valid and active registered account on the MedExpress Website;
   3. (c) be an existing customer of the Website, who has an account on the Website; and
   4. (d) have successfully completed a Qualifying Purchase(s) (both terms defined below) from the MedExpress Website that is not cancelled or rejected,
2. ("Referrer(s)").

3. 1.2

   New Customers: For You to take part in the Referral Program and receive a discount as a New Customer, You must:
   1. (a) be a resident of the United Kingdom aged eighteen (18) years or older;
   2. (b) not be an existing or previous customer of the MedExpress Website;
   3. (c) have internet access;
   4. (d) be assessed as eligible for treatment via a consultation through our clinical team on the MedExpress Website; and
   5. (e) complete a valid purchase on the MedExpress Website that is not cancelled or rejected.
4. ("New Customer(s)").

5. 1.3

   This is a business-to-consumer referral program, which is only open to individual consumers. Businesses, corporations or other entities of any kind, are not eligible to participate in the Referral Program. Employees, officers and directors of MedExpress are also not eligible to participate in the Referral Program.

2. Rewards

1. 2.1

   For the purposes of this Referral Program:
   1. (a) a qualifying purchase is a purchase on the MedExpress Website with a minimum spend of one hundred and ten GBP Sterling (£110) ("Qualifying Purchase");
   2. (b) a credit is a discount voucher of forty GBP Sterling (£40) to be earned by Referrers and redeemed against a Qualifying Purchase ("Credit(s)"); and
   3. (c) a discount is the sum of forty GBP Sterling (£40) to be earned by New Customers and redeemed against a Qualifying Purchase ("Discount").

3. How it works

1. 3.1

   Referrers make referrals as follows:
   1. (a) You must make a Qualifying Purchase;
   2. (b) Once you have completed Your first Qualifying Purchase on the MedExpress Website, You will receive a referral code in Your MedExpress account dashboard ("Referral Code"); and
   3. (c) You can share Your Referral Code with your friends and family. However, please ensure that you comply with the provisions of Clause 4 below;

2. 3.2

   Referrers can receive Credits as follows:
   1. (a) In order to receive a Credit, a New Customer must use Your Referral Code to make a Qualifying Purchase.
   2. (b) You can earn a maximum of one (1) Credit for each New Customer; and
   3. (c) You will receive your Credit when the New Customer’s order is dispatched. We reserve the right to withdraw your Credit if the New Customer’s order is cancelled or rejected.

3. 3.3

   Referrers will receive a maximum of one (1) Credit for each New Customer who uses that Referrer's Referral Code. However, multiple New Customers can use a Referrer's Referral Code.

4. 3.4

   You can earn up to a maximum of four thousand (£4,000) in total Credits within a 12 month period. This 12-month period will start from the date You received your first Credit under the Referral Program.

5. 3.5

   Please remember that each of Your unused Credits will automatically expire 12 months after the Credit has been issued.

6. 3.6

   If you are a New Customer and you wish to receive a Discount You must:
   1. (a) obtain a Referral Code from a Referrer;
   2. (b) meet the eligibility requirements in Clause 1.2 above; and
   3. (c) use a Referral Code against Your first Qualifying Purchase and submit a Referral Code at checkout prior to completing Your Qualifying Purchase. The Discount will be applied before You complete Your transaction.

7. 3.7

   New Customers can only use one (1) Referral Code and receive a maximum of one (1) Discount on their first Qualifying Transaction. Any subsequent uses of Referral Codes and Discounts are not valid.

8. 3.8

   Discounts are limited to one (1) Discount per person and any attempts to set up multiple accounts, multiple email addresses, fictitious and fake accounts will be invalidated and individuals may be prohibited from participating in the Referral Programme.

9. 3.9

   Credits and Discounts are issued by and remain our property.

10. 3.10

    Please note that Credits and Discounts:
    1. (a) are not convertible to cash;
    2. (b) may only be redeemed by You on the MedExpress Website against Qualifying Purchases;
    3. (c) are not transferable to anyone else or any other membership; and
    4. (d) cannot be combined with other offers, promotions and discounts.

11. 3.11

    Credits and Discounts are subject to verification and we reserve the right to delay, refuse to issue and/or cancel a Credit or Discount if we in our reasonable opinion believe that You have not complied with these Terms or acted in a fraudulent or deceptive manner.

4. Referral Program Conduct

1. 4.1

   Referrers may only share Your Referral Code with friends and family for example directly via email, text or WhatsApp.

2. 4.2

   You must not share Your Referral Code on Your social media pages and /or any other public networks (including websites, community pages, network forums or otherwise). For the avoidance of doubt, this will include posting or sharing Your Referral Code (in any format) on any third party's social media pages / channels / accounts including posting Your Referral Code in a third party's comment sections.

3. 4.3

   From 23 April 2025, if You have previously posted, advertised or shared our Referral Codes publicly online, You must ensure that You remove these Referral Codes from Your content no later than 25 April 2025.

4. 4.4

   If You do not comply with the restrictions regarding sharing Your Referral code as set out in these Terms, We reserve the right to cancel any Credits earned by You under this Referral Scheme as more fully set out in Section 4 below.

5. 4.5

   When You share Your Referral Code with friends and family, You must ensure that you do not promote any prescription only medication (POM) in relation to sharing to Your Referral Code.

6. 4.6

   Please ensure that You have read and are familiar with this guidance prior to sharing Your Referral Code with friends and family. Please remember that sharing Your Referral Code publicly in ways that promote POMs or any statements relating to POMs will be considered a violation of UK advertising laws and this Referral Program. As a result, the consequences of Clause 5 below shall apply to You and any Credits you have earned.

7. 4.7

   When sharing Your Referral Code, do not use the MedExpress logo or any other MedExpress intellectual property.

8. 4.8

   By participating in Our Referral Program, You must comply with all up-to-date SPAM laws. Any distribution of a Referral Code that could constitute unsolicited commercial email or spam under any applicable law or regulation is prohibited and Section 6 of these Terms shall apply.

9. 4.9

   Exploitation of the Referral Program and assisting others to exploit the Referral Program is strictly prohibited, and will result in disqualification from the Referral Program.

10. 4.10

    By participating the Referral Program, You agree not to:
    1. (a) violate any law, infringe or violate the rights of any third party, or otherwise act in a manner that is deemed unfair, disruptive, harassing, harmful, illegal, hateful, obscene or outside the spirit and intent of the Referral Program;
    2. (b) tamper with the operation of the Referral Program and/or the MedExpress Website;
    3. (c) collect or harvest any personally identifiable information from the Referral Program, the MedExpress Website or associated website(s); or
    4. (d) use any system, bot or other device or artifice to participate or receive any benefit in the Referral Program.
11. Any attempt to deliberately damage or undermine the legitimate operation of the Referral Program may be in violation of criminal and civil laws. Should such an attempt be made, we reserve the right to seek remedies and damages (including legal fees) to the fullest extent permitted by law, including criminal prosecution.

5. Consequences of Non-Compliance

1. 5.1

   If we reasonably believe that You are or have used or shared Your Referral Code in breach of these Terms, which includes sharing Your Referral Code publicly, We reserve the right; in our sole discretion, to:
   1. (a) immediately freeze Your MedExpress account, so that no further Credits may be accrued whilst we investigate any suspected or actual misuse of these Terms; and/or
   2. (b) cancel all Credits on Your MedExpress account.

2. 5.2

   We may also take further action which may include removing You from the Referral Program on a permanent basis and / or suspending You from any future similar programs.

3. 5.3

   We are not liable for any claims or complaints arising from Your misuse and/or any third party's misuse of Your Referral Codes.

6. Limitations

1. 6.1

   We make no warranty of any kind regarding the Referral Program, which is provided on an "as is" and "as available" basis. We expressly exclude all conditions, terms, representations, statements, undertakings, obligations and warranties, including implied warranties or conditions of merchantability, fitness for a particular purpose, title, non-infringement, whether expressed or implied by statute, common law, or otherwise in law or from a course of dealing or usage of trade to the fullest extent permitted by law. We are not responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, in relation to the Referral Program, including without limitation that the Referral Program will be error-free, or as to the accuracy, completeness and timeliness of any content or information distributed with respect to the Referral Program.

2. 6.2

   By taking part in this Referral Program, You agree that MedExpress is not liable to you whether in contract, tort (including negligence) or any other representations for any business loss, loss of goodwill or reputation and/or any indirect loss, consequential loss or any other special loss suffered whatsoever or sustained in connection with this Referral Program including any Credits issued under this Referral Program. We do not exclude or limit our liability to you in any way where it would be unlawful to do so.

7. Suspension, termination or modification

1. 7.1

   We reserve the right at all times, in our sole discretion, to:
   1. (a) terminate, suspend, or modify these Terms, Referral Program, the Credits, Discounts, conditions of participation, or any other aspect of the Referral Program, in whole or in part, at any time with or without notice to You, whether due to regulatory requirements, business strategy or operational considerations or otherwise, including without limitation should a virus, bug, technical problem, participant fraud or misconduct, or other cause beyond our reasonable control corrupt the administration, integrity, security or proper operation of the Referral Program. We may at our sole discretion notify You via the Referral Page or via other means of communication;
   2. (b) refuse access to or to terminate access to this Referral Program in respect of any individual for any reason; and/or
   3. (c) freeze and/or cancel any Credit on Your MedExpress account where We believe or have reason to believe that Your use of any Referral Codes violates these Terms and/or any UK regulations and laws.

2. 7.2

   Changes to these Terms and any period of suspension or termination will be posted on the Referral Page. Your continued participation in the Referral Program will constitute your acceptance of such changes. You should review these Terms frequently to understand the terms that apply to the Referral Program. If you do not agree to the amended Terms, you must stop participating in the Referral Program. These Terms supersede all previously published Terms in their entirety.

3. 7.3

   In the event of termination, and where viable, we may provide a period within which any unused Credits and Discounts may be redeemed. Thereafter, all other unused Credits shall be forfeited by You.

8. General

1. 8.1

   Information collected from You will be used in accordance with our Privacy Policy located at https://www.medexpress.co.uk/privacy.

2. 8.2

   These Terms make up the entire agreement between You and MedExpress in relation to the Referral Program, and replace any prior understandings or agreements (whether oral or written) regarding the Referral Program. Any disputes arising from the Referral Program or these Terms will be subject to the relevant provisions of our Terms of Sale https://www.medexpress.co.uk/terms-sale.

3. 8.3

   These Terms shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English courts.