Website Terms and Conditions
1 These Terms and Conditions
1.1 These terms and conditions (together with the documents referred to in it) (collectively, these “terms”) set out the basis on which you may make use of the website www.medexpress.co.uk (our “ site”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our site.
1.2 By using our site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, you must not use our site.
1.3 We recommend that you should print a copy of these terms and conditions for future reference.
2 Information about us
2.1 Our site is operated by MedExpress Enterprises Ltd (under the trading name of MedExpress) (“we”). We are a company incorporated in England and Wales under company number 8805262. Our registered office address is: 87a Worship Street, London, United Kingdom, EC2A 2BE. Our VAT number is: GB186080986. We are a limited company.
2.2 We are regulated by the Medicines and Healthcare products Regulatory Authority and are registered with General Pharmaceutical Council.
2.3 You can contact us using the following email address: hello@medexpress.co.uk or by telephone using the following number: 0208 123 0508.
3 There are other terms that may apply to you
3.1 Our Privacy Policy which also applies to your use of our site, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
3.2 If you purchase goods from our site, our terms and conditions of sale will apply to the sale of such goods.
4 We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
5 We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities or for any other reason.
6 We may suspend or withdraw our site
6.1 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
6.2 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
7 Accessing our site
7.1 Our site and any services provided via the site will be in English and it will be your responsibility to ensure that you fully understand the information and advice on our site. Our site is directed to people residing in the European Union. We do not represent that content available on or through our site is appropriate for use or available in other locations.
7.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
7.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
7.4 We will determine, in our discretion, whether there has been a breach of these terms through your use of our site. When a breach of these terms has occurred, we may take such action as we deem appropriate and may result in our taking all or any of the following actions:
7.4.1 immediate, temporary or permanent withdrawal of your right to use our site;
7.4.2 issue of a warning to you;
7.4.3 legal proceedings against you resulting from the breach;
7.4.4 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
7.5 You must not use our site or services for emergencies. In emergencies, you should consult your local doctor or the emergency department of your nearest hospital.
7.5 Our site and any services provided via the site will be in English and it will be your responsibility to ensure that you fully understand the information and advice on our site. Our site is directed to people residing in the European Union. We do not represent that content available on or through our site is appropriate for use or available in other locations.
7.6 You must not use our website or services for emergencies. In emergencies, you should contact 999 in a medical emergency or 111 or the emergency is not life threatening.
8 Intellectual property rights and how you may use material on our site
8.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
8.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
8.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
8.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
8.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
8.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
9 Our liability
9.1 The material displayed on our site (which includes the blog on the site) is provided without any guarantees, conditions or warranties as to its accuracy.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
9.3 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply .
If you are a business user of our site:
9.4 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
9.5 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
9.5.1 use of, or inability to use, our site; or
9.5.2 use of or reliance on any content displayed on our site.
9.6 In particular, we will not be liable for:
9.6.1 loss of profits, sales, business, or revenue;
9.6.2 business interruption;
9.6.3 loss of anticipated savings;
9.6.4 loss of business opportunity, goodwill or reputation; or
9.6.5 any indirect or consequential loss or damage.
If you are a consumer user:
9.7 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10 Registration
10.1 In order to use some of the services on our site, you will be required to register with our site and to create a personal secure online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the service, you:
10.1.1 confirm that the information you provide is accurate and complete; and
10.1.2 agree to keep your username and password confidential and to take reasonable steps to protect and not to share the login details for your online patient record with anyone;
10.1.3 must not create more than one account with our site; and
10.1.4 confirm that you are aged 18 or over.
11 Viruses, hacking and other offences
11.1 We do not guarantee that our site will be secure or free from bugs or viruses.
11.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
11.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
11.4 You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
11.5 By breaching this clause 11, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
11.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.
12 Linking to our site
12.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
12.2 You must not establish a link from any site that is not owned by you.
12.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
12.4 If you wish to make any use of material on our site other than that set out above, please address your request to: hello@medexpress.co.uk.
13 Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14 Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
15 Right to Cancel
15.1 Cancellation Period: You have the right to cancel your order up until the point where the order is Prescribed. "Prescribed" refers to the point at which a prescription has been approved.
15.2. Cancellation Procedure: To cancel your order, please contact our customer support team through the provided communication channels on our website or by reaching out to our designated customer service email or phone number.
15.3. Cancellation Eligibility: Orders can only be cancelled prior to being Prescribed. Once an order has reached the Prescribed stage, it is no longer eligible for cancellation.
15.4. Refund Policy: If you cancel your order before it is Prescribed, you will not receive a refund to your bank account. Instead, you will receive an account credit, which can be used for future purchases.
15.5 Account Credit: Account credit provided as a result of order cancellation is non-transferable and can only be used for purchases on our website. It cannot be redeemed for cash or transferred to any other accounts. Exceptions: In cases where your order has already been Prescribed but has not yet been shipped or delivered, please reach out to our customer support team for assistance. We may consider exceptions to the cancellation policy on a case-by-case basis.
15.6 Changes to Orders: If you wish to make changes to your order, such as updating the shipping address or modifying the items in your order, please contact our customer support team as soon as possible. Changes may be possible, but they are subject to availability and the order's current status.
15.7 Communication: It is your responsibility to monitor the status of your order and initiate cancellation if desired.
15.8. If you have a subscription, you may cancel the subscription at any time up until 48 hours prior to the next scheduled shipment date on your dashboard. Unless you cancel prior to this point, your subscription will automatically continue as a paid-for subscription.
16 NHS National Data Opt-Out
If you desire to exercise your right to opt-out of your medical data being used for healthcare research and planning purposes under the NHS 'National Data Opt-Out' programme (NDOO), please contact customer support.
17 Price Match Policy
17.1. If you find our products cheaper at another UK registered online pharmacy, we will double the difference, providing the below conditions are met:
17.1.1. Identical Product: The competitor's item must be identical to the one you want to price match (e.g. brand, size, quantity, and strength).
17.1.2. Stock Availability: Both MedExpress.co.uk and the competitor must have the product in stock and ready for delivery.
17.1.3. Publicly Advertised Price: The competitor’s price must be publicly advertised and excludes any promotions or discounts.
17.1.4. Price Match Scope: We will match the price of a product excluding delivery charges or other additional services.
17.1.5. No Combined Offers: Other promotional offers or vouchers cannot be used in conjunction with a price match.
17.1.6. Service Conditions: Comparable service conditions include consultation charges, delivery prices, and timeframes.
17.1.7. Timeframe: The price match claim must be made within 14 days of your purchase from MedExpress.co.uk.
17.1.8. Prescription Fees: Prices should include any delivery and prescription fees charged by the competitor.
18 Entire Agreement
These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site.
If you have any concerns about material which appears on our site or concerns with regards to our services, please contact: hello@medexpress.co.uk.
