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Our expert support team is always here to help, however you need us.
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Find answers to common queries, such as understanding side effects or eligibility for treatment.
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Get in touchFAQs
The fastest way to place an order is to use our website — get started by choosing a treatment type and then clicking an orange ’Start free consultation’ button.
For reasons of safety, we cannot allow medicines to be returned. If you have unwanted or expired medicine, please take it to a local pharmacy for safe disposal.
You can cancel an order up until the point it's being dispatched. Please use our contact form.
Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. We will never disclose this data unless legally obliged to by law.
MedExpress has a legal obligation to comply with UK Data Protection legislation. The MedExpress Terms and Conditions and Privacy Policy explain how we use confidential patient data.
In a medical emergency always call 999. MedExpress cannot help in an emergency.
For non-urgent medical emergencies you can also call your GP. You may also be able to visit your local pharmacy for advice.
MedExpress has a written complaints policy. To lodge a formal complaint, please fill out our contact form.
We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.
Have confidence in your care
- Registered UK pharmacy
- Fully inspected and regulated service
- Approved UK-licensed treatments
Regulated by the CQC for UK patients
Central Medical Solutions Ltd (CMS) is the entity responsible for the prescribing function of MedExpress. This service is clinically led and regulated by the Care Quality Commission (CQC).
General Pharmaceutical Council
The GPhC is the official body that regulates and inspects all pharmacies in the UK. They ensure we prioritise your safety and meet the highest standards.
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LegitScript certification
LegitScript monitors online pharmacies with a comprehensive verification process to evaluate licensing, compliance and adherence to regulation.
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DiCE network member
Digital Clinical Excellence (DiCE), is a UK network that drives excellence and improves safety in digital healthcare. It was founded in 2019 by Professor James Kingsland OBE.
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Clinically approved medication at your fingertips
- No GP or pharmacy visit needed
- Choose discreet, home delivery or Post Office collection