FAQs
Placing an order
Find the type of treatment you're looking for and start a consultation. We’ll ask you some
questions about your health and recommend the best treatments for you.
Once you’ve selected your treatment a clinician will review your
answers, and your order will be delivered quickly and discreetly to
your home.
You don’t need an existing prescription to use our service. Our
clinicians will issue a free private prescription if you’re eligible
for treatment.
We accept all major credit/debit cards, including: American Express,
Visa and Mastercard. You can also pay using ApplePay and PayPal.
When you pay by credit/debit card, payments will be shown on your
statement under the name Mexpress.
Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.
We recommend informing your GP of any new medications you're
prescribed. You'll be given the option to enter your GP details while
you place an order. It's mandatory to enter your GP details for
certain medications like asthma inhalers. When you supply your GP
details we'll write to them with the details of the medication we've
prescribed.
Delivery
Yes. We ship every order in plain, discreet packaging, without any branding or labels.
Order before 4pm for same day dispatch, subject to clinical approval. Some treatments, including weight loss injectables, may require additional safety checks before approval.
- Royal Mail 1st Class — you’ll receive your order in 1–3 days, Monday to Saturday.
- Royal Mail Special Delivery 4pm — you'll receive your order the next day by 4pm, Monday to Saturday.
- Royal Mail Special delivery 11am — you'll receive your order the next day by 4pm, Monday to Saturday.
- Post Office Collection — collect from a local Post Office of your choice in 1–3 days, Monday to Saturday.
- London Same Day Courier — Same day delivery in London, Monday to Friday.
New to ordering weight loss injectables from MedExpress?
Before safely prescribing treatments, we may need to complete some additional clinical checks after you’ve completed checkout.
Once approved, injectable treatments will be sent directly to you in special refrigerated packaging to keep them fresh. At checkout, we’ll display only the delivery methods relevant to you.
Please note that all delivery timescales begin once your treatment has been approved and dispatched, not from the time you place your order.
Delivery ranges from £2.90 for Royal Mail 1st Class to £13.95 for Royal Mail Special Delivery guaranteed before 11am the next day.View more delivery information
Yes, MedExpress delivers to the Scottish Highlands and the Channel Islands but delivery times may not be guaranteed. Learn more.
We deliver selected prescriptions medicines to the following countries: United Kingdom, Cyprus, Denmark, Finland, Germany, Greece, Malta, Sweden.
We deliver selected non prescriptions medicines to the following countries: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
We can only deliver medicines to countries in that medicine is licensed and delivery is permitted. For more information, contact our support team.
About MedExpress
Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.
Yes, MedExpress is a registered London-based pharmacy that's fully
regulated by the General Pharmaceutical Council (GPhC). You can check
our registration on the GPhC website. The GPhC is the official body that regulates and inspects all pharmacies in the UK. They ensure we prioritise your safety and meet the highest standards.
We're also certified by LegitScript, an organisation that monitors online pharmacies with a comprehensive verification process to evaluate licensing, compliance and adherence to regulation.
Since 2013 our London-based pharmacy has helped over 675,000 people
access the prescription medication they need. We're a fully regulated
pharmacy backed by a team of experienced healthcare professionals. All
our clinicians are based and registered in the UK.
Contact your GP, a local pharmacy, or MedExpress if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 999 if they’re life-threatening.
MedExpress operates using remote prescribing. We offer effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your GP or local pharmacy.
MedExpress has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.
At MedExpress, we are committed to providing our customers with the best value for money and outstanding service. To ensure you always get the best deal, we regularly compare our prices with leading competitors. If you find our products cheaper at another UK registered online pharmacy, we will offer you the difference, and an additional £5. Please see our full policy for more.
Still looking for help?
- Send a messageWe aim to reply in 48 hours
- Call 0208 123 0508Open Mon–Fri 9am–5pm
Clinically approved medication at your fingertips
No GP or pharmacy visit needed
Lowest price guarantee on all treatments †
Choose next day delivery or Post Office collection